We welcome you to the website of the company  KSILART. We hope you love our products as much as we love creating them.
These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. If you don’t agree to these Terms, don’t use our services.
If you are a user in countries located in the European Economic Area, Switzerland, or the United Kingdom (“European User”), some special terms apply to you as mentioned below.

Scope of Use of the Website

We have ensured that the Company's Website and its contents are in accordance with Greek legislation. The law of other countries may be different. Any offer of a product or service through this Website in countries where it may be prohibited is deemed not to be made. The Company reserves the right to limit the provision of its products or services to any person, geographic area or jurisdiction and/or to limit the quantities or any products or services it provides.

Restrictions on Use 

The entire content of the site is registered based on EU legislation. and is protected by international copyright laws and international supply agreements. Material from Ksilart and related services may not be copied, distributed or transmitted in any way unless authorized by Ksilart. Users of the site may download a copy of part or all of the material for personal, non-commercial use provided that they do not modify the material in any way, nor delete or change anything related to the copyright and mark of authenticity. All material on this site is provided for legal use only. 

Limitations of Liability 

Ksilart is not responsible for technical errors of any type, both in the computer and in the software it uses, for network connection problems or for incomplete, unclear or delayed transmissions. In no case is it responsible for damages arising from the use of material from this address. Ksilart also provides connection to other network addresses. However, it does not endorse these addresses and is not responsible for their content or any link contained in a linked address. 

Confidentiality Statement

When you submit a request online, the information you provide is used to respond to your inquiry online. We treat the applications you complete and the e-mail you send as confidential and as containing your own, true information. We do not transfer their content except to the directly interested recipient and to the law, if this is requested of us or in the event that we consider the content of the message to offend us. 

Personal Information 

Ksilart respects the protection of the users personal data. Please consult the Privacy Policy  that you will find on the our Website, which explains, among other things, the purpose of use of the personal data collected and lists the rights and obligations of the users of our Website.
Ksilart reserves the right to keep, for its own use, the information that users voluntarily enter on its site. Respecting the personal data of visitors to its site, it assures that it does not rent, sell or exchange information related to its users' files. 

Shipping Policy

Under normal conditions, it takes us 1-5 business days to have our order ready for shipping from the moment of your purchase. Weekends are excluded. Some small delays may happen due to the recent pandemic. 

The prices mentioned on the site do not include transport costs.

 The shipping cost will be calculated depending on the size of the package, it’s weight and your location by DHL’s calculator before the checkout page. Shipping is handled by DHL and usually takes another 7-14 business days.

 We are not responsible for any delays that may occur from customs. Keep in mind that the product’s price does not include the extra cost of any customs or excise duties that you will be charged depending on your country’s location.

For purchases from Greece there is an option for free shipping.

The product is carefully packaged inside our custom box to ensure it is as protected as possible during its travel to you.