Return and Exchange Policies
To return or exchange your order all of the items must be present and in new condition as well as kept in their original packaging. The costs of the return shipping are paid by the customer and the items must be on clearance within 30 days from the moment you received the package. To make a personalized order you need to specify in detail what you want changed or different by writing an email or through social media. However mistakes can happen. If we made a mistake in a certain piece in your personalized order we will be happy to replace it for you with the correct version. But if the mistake happened because you spelled something wrong or you were not specific enough in your email and we got the wrong picture, then the item is not eligible for a replacement.
You will receive a refund after your return is inspected by us and we confirm that everything is in order and undamaged and if the product returned before 30 days have passed. You will be notified by email that we received your return and if it has been approved or denied the refund. If it is been approved, the refund process will start and within a certain amount of days credit will be applied to your credit card. The refund covers the amount of the item you purchased but does NOT cover any shipping costs. Return shipping cost is a responsibility of the customer. Personalized or custom made items are non-refundable.