Refunds, Exchanges & Returns Policy

1. Returns & Exchanges

• Items must be returned in new condition and in the original packaging.

• Returns or exchanges must be requested within 14 days of receiving the order.

• Return shipping costs are the responsibility of the customer.

• Personalized or custom-made items cannot be returned.

• If an error was made by us, we will replace the item free of charge.

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2. Refund Policy

• Refunds are processed only after we have received and inspected the returned item.

• Requests must be made within 14 days of delivery.

• You will be notified by email whether your refund has been approved or denied.

• Approved refunds will be issued to your original payment method within a few days.

• Refunds cover the product price only and do not include shipping costs.