Mehrstufige Holzkarte von Kreta „Classic Reversed“

Shipping Policy

Under normal conditions, it takes us 7-10 business days to have your order ready for shipping from the moment of your purchase. Weekends are excluded.  Shipping is handled by DHL and usually takes another 7-10 business days. The shipping cost will be calculated depending on the size of the package, it’s weight and your location by DHL’s calculator before the checkout page. We are not responsible for any delays that may occur from customs. Keep in mind that the product’s price does not include the extra cost of any customs. No custom taxes for European Union Countries. For countries outside the European Union customs costs usually vary from 30~80$.

Free shipping to most European countries.

The product is carefully packaged inside our custom box to ensure it is as protected as possible during its travel to you.

Return and Exchange Policies

To return or exchange your order all of the items must be present and in new condition as well as kept in their original packaging. The costs of the return shipping are paid by the customer and the items must be on clearance within 30 days from the moment you received the package. To make a personalized order you need to specify in detail what you want different or changed by writing an email or through a private message on our social media account. However mistakes can happen. If we made a mistake in a certain piece in your personalized order we will be happy to replace it for you with the correct version. But if the mistake happened because you spelled something wrong or you were not specific enough in your email and we got the wrong picture, then the item is not eligible for a replacement.

Refund Policy

You will receive a refund after your return is inspected by us and we confirm that everything is in order and undamaged and if the product returned before 14 days have passed. You will be notified by email that we received your return and if it has been approved or denied the refund. If it is been approved, the refund process will start and within a certain amount of days, credit will be applied to your credit card. The refund covers the amount of the item you purchased but does not cover any shipping costs. Return shipping cost is a responsibility of the customer. Personalized or custom made items are non-refundable.